Planned Service & Maintenance
Your access control and security system is a critical part of your self-storage business. Making sure it continues to operate optimally and correctly is crucial. Our Service and Maintenance Care Plans provide ongoing support offering the peace of mind that you have access to expert assistance if you need it with telephone support, pre-planned service visits and ongoing access to app, software and technical updates and changes. Our plans offer a range of different benefits and protections that give you the comfort your security system will be up and running again quickly and ensure your customers are able to access their storage units without disruption.
If you would like to know more about what each plan offers and how it can help keep your self-storage facility security system running, why not take a look at the full wording below and ask us for a personal quote for your system.
Our Care Plan
We offer three levels of Care Plan to suit different requirements and budgets for your Access Control, Door Entry and CCTV Security Installations.
Essential Cover
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Preventative maintenance visit
Annual preventative maintenance visit to ensure your system continues to operate as intended
App management
Technical support with all manufacturer apps and software, including any software and App updates
Technical phone support
Next day or better telephone support with operational issues
Next working day response
Next working day or better response for system repairs and breakdowns
Care Plan Wording
There is no requirement that we installed your original equipment, although we may need to carry out an assessment of your system before you can join one of our Care Plans. Cover dovetails with any Warranty Period that is in place in respect of any new installations by us.
Service, Maintenance & Support FAQ
Do you offer service and maintenance contracts?
Yes. We provide ongoing maintenance, service plans, technical support and preventative maintenance programmes designed to keep systems operating effectively. Our plans can include telephone support, planned service visits and software updates.
What happens if my system develops a fault?
Our service team can diagnose issues remotely where possible and arrange engineer support where required. Our goal is always to minimise disruption and restore service quickly.
Do you support systems you did not originally install?
In many cases, yes. We can assess existing installations and advise whether they are suitable for inclusion within one of our maintenance and support programmes.
Why choose Securus Storage Division for your Storage Security Solutions?
